Delivery information

At Simply Cladding we offer a number of delivery services including an economy 3-5 day service and an Express 2-3 day service. It is also possible to collect your order from us at Simply Cladding, Unit D, Commerce Way, Colchester, CO2 8HH. We utilise both our own fleet of vehicles plus reputable nationwide pallet couriers to ensure we can deliver to the vast majority of the UK mainland. For smaller orders of adhesives and accessories we also use nationwide couriers such as DHL Express and Parcelforce.

Pricing

Cladding Sheets & Trims

All orders for cladding sheets & trims will be delivered on a pallet. Delivery prices are based on the delivery location and pallet size. Economy delivery is free on all orders over £2,500 + VAT.

Standard/Economy Delivery – 3-5 Working days

Express – 2-3 Working days

Please refer to our detailed map of the UK showing the postcodes within each delivery region.

* There is a £15 surcharge on Standard/Economy delivery for orders containing cladding sheets and/or profiles/trims that are 10’/3050mm in length.
** Out of area refers to areas that are not part of our standard delivery routes.
*** Remote area refers to areas that we do not directly deliver to and will therefore use a specialised pallet delivery network.

Due to the size of lorry required for pallet deliveries our website will not accept orders for several areas in the UK, these include the majority of Scotland, Isle of Man, Isle of Wight, Isles of Scilly, Channel Islands and Northern Ireland. It is entirely possible that we may be able to deliver to these areas however we will need to provide a delivery quote before accepting the order – please contact us if you require delivery to one of these areas.

Adhesives & Accessories

Adhesives & Accessories will be delivered using a major network courier such as DHL Express, Parcelforce or DPD and will incur a one-time charge of £9.95 + VAT on orders under £500, or free thereafter. Express delivery is also available for £14.95 + VAT. Please note, you will not be charged delivery for accessories and adhesives if they are ordered with cladding sheets and/or trims/profiles.

Samples

Samples are delivered free of charge.

Delivery Methods

All orders for cladding sheets and/or profiles/trims will be delivered on a pallet measuring either 8’ x 4’ (2440mm x 1220mm) or 10’ x 4’ (3050mm x 1220mm) depending on the size of the materials ordered. 

All pallet deliveries are curb-side drops and therefore the customer must be able to offload the order either via a forklift truck or with at least two able bodied individuals. Please note that it is not the driver's responsibility to offload, nor are they insured to assist in doing so.

During the checkout process you will be asked to provide the following information which will assist us in delivering to you as quickly and as efficiently as possible. We kindly request that you answer these questions when prompted to do so.

• Are there any lorry weight or size restrictions?
• Can deliveries be accepted anytime between 8:00am and 6:00pm Monday to Friday?
• Is there an onsite contact the delivery driver should contact upon arrival?
• Is there a forklift truck, or two able bodied individuals able to offload the order from our vehicle?

Delivery Times

We will contact you in advance of dispatching any palletised orders to agree a convenient delivery date. Non-palletised orders for smaller items such as adhesives and accessories will be dispatched with a reputable nationwide courier such as DHL Express or Parcelforce – once dispatched you will receive an email with tracking information.

We do our utmost to ensure that all orders reach the customer within the advertised delivery timescales, however these timescales are estimates only and do not constitute a guarantee or form the basis of a contract. 

Pallet deliveries are made between the hours of 8:00am and 6:00pm Monday to Friday and unfortunately delivery time windows are not available.

Damages

Any damages must be signed for as damaged, or the delivery must be rejected. Once damages have been reported to us, we will make further arrangements to replace the damaged goods at no expense to the customer. Failure to sign for the order as damaged, or to reject the order may limit our ability to provide free of charge replacements.

Cancellations & Refunds

In some circumstances, depending on whether the customer places the order as a Business or an Individual, the customer may be entitled to cancel an order and receive either a full or partial refund, provided that the goods are in the condition they were received. All cancellation requests must be emailed to sales@simplycladding.com.

Our Supply Terms and Conditions provide further detailed information regarding delivery, damages, cancellations and refunds.